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Problems with MEO

Posted: Mon Jul 31, 2023 7:52pm
8 replies52 views5 members subscribed
chrisz

Posts: 4

Location: Silves

Joined: 31 Jul 2023

Can anyone help with this problem?

I have a contract with NOS which runs until September 2024 (renewed in 2022). Sometime in or around September 2022 I continually received calls from MEO. Each call I politely explained that I had a 2 year contract with NOS and each time the caller would state that they would make a note of this. The calls from MEO became so frequent that I had to call on the help of my Portuguese neighbour who told them very politely but forcefully to stop calling as my contract could not be changed and MEO were simply harassing me. I think this was sometime in March this year. 

A few days ago, late July, the calls from MEO have started again. My last conversation with the MEO agent, called Elias (if I heard him right) was very polite but he seemed to imply that this was my problem and not MEO's as they had every right to call any number they held on their database.

Any helpful suggestions or advice would be much appreciated.

aspidistra

Posted: Wed Aug 2, 2023 9:14am

Posts: 79

14 helpful points

Location: Silves

Joined: 8 Aug 2021

Posted: Wed Aug 2, 2023 9:14am

I contacted someone at a MEO shop and complained about a call, they used a number of the bloke who had helped me when I was getting fixed up with broadband, so not even me. They raised a complaint of some sort and it was okay after that but I was actually a MEO customer. But if you have a MEO shop near you, you could go in and explain you want to complain and your number to be removed from the database. It must be very annoying for you!

Tony

Posted: Wed Aug 2, 2023 9:14am

Posts: 62

10 helpful points

Location: Lagos

Joined: 23 May 2020

Posted: Wed Aug 2, 2023 9:14am

EU GDPR rules should mean that if you write to them requesting them to remove your details, legally they have to delete them. Or go into a MEO shop?

Marta

Posted: Wed Aug 2, 2023 1:09pm

Posts: 13

Location: Silves

Joined: 13 Mar 2022

Posted: Wed Aug 2, 2023 1:09pm

They will not stop and you will end up explaining everytime.........they are relentless........I would suggest either putting the phone down and ignoring them..................or say you will use the complaints book Livres Amarello...............they even try to charge you when you change companies, even though you have paid up to date, and then send your details to INTRUM which is a complete scam. Dont waste anymore energy on them...........I changed from meo to nos when I moved house, and am paid up to date, but they still want money. Its a tele sales scam and if they get you they get paid a commission.......

Asso

Posted: Wed Aug 2, 2023 5:45pm

Posts: 29

1 helpful points

Joined: 30 Apr 2023

Posted: Wed Aug 2, 2023 5:45pm

Hi Chrisz and everyone,

I followed your conversation and would appreciate if you cab give me the contact number if your internet provider ( Not MEO). I will arrive to VRSA in December and it will be very helpful for me to prepare internet connexion before my arrival.

Any advice is much appreciated.

Thank you

Michele

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Marta

Posted: Wed Aug 2, 2023 6:20pm

Posts: 13

Location: Silves

Joined: 13 Mar 2022

Posted: Wed Aug 2, 2023 6:20pm

Asso wrote on Wed Aug 2, 2023 5:45pm:

Hi Chrisz and everyone,

I followed your conversation and would appreciate if you cab give me the contact number if your internet provider ( Not MEO). I will arrive to VRSA in December and it will be very helpful for me to prepare internet connexion before my arrival.

Any advice is much appreciated.

Thank you

Michele

I honestly think it wont do any good to try before you get here......they need proof of address and all sorts of paperwork....ID passport Brexit card etc...look at the NOS website for a number....but it will all be in Portuguese........this is the nightmare of living in Portugal

Asso

Posted: Thu Aug 3, 2023 12:21am

Posts: 29

1 helpful points

Joined: 30 Apr 2023

Posted: Thu Aug 3, 2023 12:21am

Marta wrote on Wed Aug 2, 2023 6:20pm:

I honestly think it wont do any good to try before you get here......they need proof of address and all sorts of paperwork....ID passport Brexit card etc...look at the NOS website for a number....but it will all be in Portuguese........this is the nightmare of living in Portugal

Thanks for your reply..

For sure, I will have all these info before  to call them. I will have them before to arrive ! adress, etc. 

Is that means you do nnot have their phone number !

Any way, thank you

Marta

Posted: Thu Aug 3, 2023 1:04am

Posts: 13

Location: Silves

Joined: 13 Mar 2022

Posted: Thu Aug 3, 2023 1:04am

931 699 000. Cost of a call to the national mobile network. 16990. From the NOS network: Free call for automated service and sales; Free call for technical .

Headquarters. Edifício Campo Grande. Rua Actor António Silva, 9. Campo Grande. 1600-404, Lisboa. Portugal. Phone: +351 21 782 47 00. Fax: +351 21 791 48 50.

Good luck!!!

chrisz

Posted: Mon Aug 28, 2023 7:23pm

chrisz

Original Poster

Posts: 4

Location: Silves

Joined: 31 Jul 2023

Posted: Mon Aug 28, 2023 7:23pm

Asso wrote on Wed Aug 2, 2023 5:45pm:

Hi Chrisz and everyone,

I followed your conversation and would appreciate if you cab give me the contact number if your internet provider ( Not MEO). I will arrive to VRSA in December and it will be very helpful for me to prepare internet connexion before my arrival.

Any advice is much appreciated.

Thank you

Michele

Hi Michele,

Wait until you arrive and NOS is very easy to contact as there are adverts all over the place. I do not know if there are other providers, apart from MEO, as I am happy with NOS.

Chris.

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