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Which Internet provider should I use?

Posted: Tue Aug 25, 2020 11:00am
7 replies82 views3 members subscribed
JohnEg2020

Posts: 5

1 helpful points

Location: Loule

Joined: 25 Aug 2020

Hello. We are moving to a house in Pedragosa, east of Loulé, this Friday. The current owners are cancelling their contract but we can't find out who it was with, so we need to find a provider. Any suggestions would be very welcome! Thank you.

Grego

Posted: Wed Aug 26, 2020 4:07pm

Posts: 15

4 helpful points

Location: Pêra

Joined: 27 Nov 2019

Posted: Wed Aug 26, 2020 4:07pm

We have recently bought a new contract with MEO based on super fibre broadband which so far been very reliable compared to our home in the UK.

However it really depends on the area you are in and the type of supply they are able to offer.

Hope this helps.

JohnEg2020

Posted: Wed Aug 26, 2020 4:57pm

JohnEg2020

Original Poster

Posts: 5

1 helpful points

Location: Loule

Joined: 25 Aug 2020

Posted: Wed Aug 26, 2020 4:57pm

Grego wrote on Wed Aug 26, 2020 4:07pm:

We have recently bought a new contract with MEO based on super fibre broadband which so far been very reliable compared to our home in the UK.

However it really depends on the area you are in and the type of supply they are able to offer.

Hope this helps.

Hi Grego

Many thanks for your reply, it's very helpful. We have heard that MEO's customer service is shocking so we are going to see Vodafone in Loulé tomorrow to see what they can offer. I'll post my thoughts for anyone else that's following this thread. Thanks again. John

Grego

Posted: Wed Aug 26, 2020 5:58pm

Posts: 15

4 helpful points

Location: Pêra

Joined: 27 Nov 2019

Posted: Wed Aug 26, 2020 5:58pm

JohnEg2020 wrote on Wed Aug 26, 2020 4:57pm:

Hi Grego

Many thanks for your reply, it's very helpful. We have heard that MEO's customer service is shocking so we are going to see Vodafone in Loulé tomorrow to see what they can offer. I'll post my thoughts for anyone else that's following this thread. Thanks again. John

Didn't realise they were so bad but so far not needed to use their customer service.

Their connection at our house has been good during the period of August whilst we were there so no grumbles!

Good look with the investigations and let us know what you find.

Cheers Greg

JohnEg2020

Posted: Thu Aug 27, 2020 8:44am

JohnEg2020

Original Poster

Posts: 5

1 helpful points

Location: Loule

Joined: 25 Aug 2020

Posted: Thu Aug 27, 2020 8:44am

Grego wrote on Wed Aug 26, 2020 5:58pm:

Didn't realise they were so bad but so far not needed to use their customer service.

Their connection at our house has been good during the period of August whilst we were there so no grumbles!

Good look with the investigations and let us know what you find.

Cheers Greg

Thanks Greg. Off to see Vodafone this am so will report back.

Caz65

Posted: Sun Aug 30, 2020 10:58am

Posts: 2

1 helpful points

Location: Loule

Joined: 27 Aug 2020

Posted: Sun Aug 30, 2020 10:58am

JohnEg2020 wrote on Wed Aug 26, 2020 4:57pm:

Hi Grego

Many thanks for your reply, it's very helpful. We have heard that MEO's customer service is shocking so we are going to see Vodafone in Loulé tomorrow to see what they can offer. I'll post my thoughts for anyone else that's following this thread. Thanks again. John

Hi 

We recently moved into a house on the outskirts of Loule. You are correct in your advice that MEO customer service is shocking. We persevered nagging them and after 5 weeks (which was quick apparently by their standards) we got fiber optic installed. I can’t praise it enough now. It’s so fast. Watching TV with no buffering at all. The product is outstanding in comparison to the UK Internet we had. Our house is on 3 floors too and we have good internet all over. 

Grego

Posted: Mon Aug 31, 2020 11:20am

Posts: 15

4 helpful points

Location: Pêra

Joined: 27 Nov 2019

Posted: Mon Aug 31, 2020 11:20am

Caz65 wrote on Sun Aug 30, 2020 10:58am:

Hi 

We recently moved into a house on the outskirts of Loule. You are correct in your advice that MEO customer service is shocking. We persevered nagging them and after 5 weeks (which was quick apparently by their standards) we got fiber optic installed. I can’t praise it enough now. It’s so fast...

.... Watching TV with no buffering at all. The product is outstanding in comparison to the UK Internet we had. Our house is on 3 floors too and we have good internet all over. 

Yes once the MEO fibre installation has been made the service is great and as you say better than the UK suppliers.

No issues of it lagging, great for TV screening and we even had the TV package thrown into the contract. I'm paying 29.99 euros a month for 200 mbps download speed.

We did have a missed installation date but after some complaining had it resolved very quickly.

JohnEg2020

Posted: Wed Sep 2, 2020 12:40pm

JohnEg2020

Original Poster

Posts: 5

1 helpful points

Location: Loule

Joined: 25 Aug 2020

Posted: Wed Sep 2, 2020 12:40pm

Hi. Thanks for the responses. We went to Vodafone, but they could only offer mobile-based internet of 100gbs per month. So - we went to MEO on Thursday, the rep was very helpful and signed us up for €34.99/mth for 100mbps, landline and TV. No email confirming so went back on Monday, told installation was the next morning - which it was! Two very competent engineers put in the fibre-optic cable and within 2 hours job done. Very fast. Very happy (so far).

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